Mark Churella, Sr.
EXPERIENCE: Mark entered into the industry in 1984 as an insurance agent in the family owned agency of Financial Designs, Inc. which was founded by his father, Robert G. Churella, Sr. in 1970. Mark was appointed President and CEO of Financial Designs, Inc. in 1988. Under his leadership the FDI Group was established in 1990 to serve as the controlling entity of the growing number of companies. Today, there are nine affiliates thriving under the FDI Group umbrella which exemplifies his commitment of creative business development to bring the best solutions, the best people and the best service to the marketplace.
SPECIALTY: Mark oversees the strategic direction, development and implementation of the enterprise investment strategy and provides direction to leadership functions and business organizations to meet the enduring needs of our customers. Mark earned a B.A. degree from the University of Michigan in 1979 and is a licensed Property & Casualty, Life & Health Insurance Producer.
YEARS IN INDUSTRY: 37
JOB HIGHLIGHTS: Working alongside his late Father, Robert Churella, for 36 years.
PERSONAL INTEREST: Husband of 43 years | Father of 3 Sons & 3 Daughter In-Laws | 7 Grandchildren | Cycling & Mt Biking | Beat the Streets Detroit
EXPERIENCE: Ryan started his career in 2010 as an Account Executive for CompOne Administrators and was promoted to Vice President of Operations in 2014. In his current role, he shares in the day-to-day oversight and support of all FDI Group business affiliates and focuses on specific growth enablers, including performance metrics, important strategic partnerships, and leadership initiatives. As a member of the executive leadership team, Ryan manages a number of organization-wide processes and activities, driving seamless strategies and execution across the enterprise.
SPECIALTY: Ryan is a member of The FDI Group executive board and has played a leadership role in the expansion of technology engagement and was instrumental in the successful implementation of numerous corporate initiatives to ensure stability and continuity of service to our customers. Ryan earned a B.A. degree from the University of Michigan and is a licensed Property & Casualty Insurance Producer.
YEARS IN INDUSTRY: 12
JOB HIGHLIGHTS: Ryan is passionate about building upon the company started by his Grandfather over 50 years ago. Being able to work alongside his Grandfather, Father and older Brother is something he will always cherish.
PERSONAL INTEREST: Husband | Father of 3 | Family | Golf | Northern Michigan | Waterskiing | Michigan Wrestling
FAVORITE QUOTE: He who is not courageous enough to take risks will accomplish nothing in life. – Muhammad Ali
EXPERIENCE: Bruce began his career with The FDI Group of companies as Vice President of Sales in 2005. He led efforts in sales and business development and was an integral member in the financial planning, pricing, and cost management activities within the claims management companies. In 2006, Bruce was appointed to the position of Executive Vice President and Chief Operating Officer of CompOne, ManageAbility and Startech Software. He holds the same title for two additional FDI Group companies, MAI IME and Rizikon, which were both formed in 2015.
Prior to joining FDI Group, Bruce entered into the industry in 1988 as an Account Executive for a rehabilitation and vocational provider. He then took a role with a regional TPA as an Account Executive in 1991. During his fourteen years, he held a number of posts finishing his tenure as Vice President of Sales in 2005. His experience included Claims Administration, Managed Care Products, and Independent Adjusting Services in the P&C Insurance markets.
Bruce is a member of the Knights of Columbus and a veteran of the U.S. Armed Services having served as a Military Police Officer. He firmly believes that God, AA (staying sober 31 years), hard work and helping others was the Key to his success, stating “Faith will move mountains but it is a good Idea to bring a shovel while you wait!”
SPECIALTY: Bruce is responsible for ensuring that the appropriate people, processes and tools are in place to enable delivery of services and for building a culture of continuous improvement within the companies. He integrates work across the core operations and quality assurance operations, and coordinates with other functions including Information Technology, and Risk Management, to support business success and provide value to customers.
YEARS IN INDUSTRY: 32
JOB HIGHLIGHTS: Helping injured workers get back to work since 1989, assisting patients in their recovery from injuries, and growing a successful business while also inspiring others to grow professionally is very rewarding.
PERSONAL INTERESTS: Father of 3 | Family & Friends | Humanitarianism | Sobriety Volunteer | Prison Reform | Golfing | Traveling | Riding Motorcycles | Boating
FAVORITE QUOTE | It is hard to fail, but it is worse never to have tried to succeed. – Theodore Roosevelt
Experience: Erica joined the FDI Group of companies in 2021 as the Vice President of People Operations and Enterprise Risk Management. Erica’s roots in the risk management and insurance industry run deep with over 25 years of experience. She started her career as a student assistant in the Risk Management & Workers’ Compensation department at Eastern Michigan University where she was promoted to Manager of Risk Management. She later served as the Director of Risk Management at the University of California where she implemented the campus’ enterprise risk management program. Erica also has experience in client services with national third party administrators, specializing in self-insured public entities.
Specialty: Erica is focused on our greatest asset, our people! She is responsible for organizational transformation, employee development, overall human resource functions and managing our operational, strategic, and compliance-related risks. Her combined experience in the insurance industry along with her Master’s Degree of Human Resource Management & Organizational Development make her an exceptional Vice President of People Operations.
Years in Industry: 26
Job Highlights: The mentors – not many people grow up saying they want to be a risk manager when they grow up, but the mentorship Erica had at the beginning of and throughout her career made her fall in love with the practice and commit her career to the industry.
Personal Interests: Mom of 1 | Family | Boating | DIY Projects | Volunteering | Helping Others
Favorite Quote: You must be the change you wish to see in the world. – Mahatma Ghandi
EXPERIENCE: John began his career in sales with Golden Rule Insurance in 1997. In 2005, John joined ManageAbility. His knowledge of the industry has been an integral part of the growth of ManageAbility. As Vice President of Sales, John leads our sales department by identifying targets and sales goals that result in new business and customer retention. With over 19 years of selling Medical Bill Review and Medical Case Management services, he is an asset to our current and potential customers.
SPECIALTY: John has always been interested in sales and the process of turning a prospect into a life-long customer. For the past 11 years, John has served as the Vice President of the Grand Rapids Adjuster Association. He enjoys serving the Grand Rapids adjusting community and is grateful for all the people that contribute.
YEARS IN INDUSTRY: 19
JOB HIGHLIGHTS: Delivering customized solutions to the customer base is not something everyone can offer. He is grateful to work for a company that is genuinely focused on solving customer needs. Coaching and mentoring team members and watching them grow into their role at ManageAbility is another highlight that he has truly enjoyed.
PERSONAL INTEREST: Husband | Father of three | Family | Reading | National Parks | New England Patriots fan
FAVORITE QUOTE: “You will be the same person in five years as you are today except for the people you meet and the books you read.” Charlie “Tremendous” Jones
EXPERIENCE: Marci leads a strong team of registered nurses and technical bill review analysts who are focused on reviewing medical bills for proper coding practices with an emphasis on the level of service, appropriate treatment, and relatedness to the injuries reported. This comprehensive analysis approach to bill review allows us to consistently achieve and exceed expectations in medical cost containment.
Marci has 23 years of nursing experience and offers a wealth of knowledge to our clients in the Workers’ Compensation and Auto PIP arenas. Prior to joining ManageAbility, Marci was a Nurse Auditor for MedAudit Services for 10 years. She has extensive experience reviewing Auto PIP and Workers’ Compensation claims for aberrant billing practices utilizing CPT and HCPCS coding rules, NCCI edits, ODG and surgical coding guidelines as well as medical policy research. She also specialized in the composition of in-depth record review reports and comprehensive comparison spreadsheets when necessary.
SPECIALTY: Expertise in external auditing, with focus on Workers’ Compensation and Auto PIP. As a registered nurse licensed in the state of Michigan, she holds a Certified Professional Coder (CPC) certification from the American Association of Professional Coders (AAPC) and is currently working on the Certified Professional Medical Auditor (CPMA) certification through AAPC as well. Additionally, Marci has been an active member of Michigan Association of Healthcare Auditors (MAHA) since 2007 and has served as the President of this non-profit organization since the spring of 2011.
YEARS IN INDUSTRY: 30
JOB HIGHLIGHTS: There are several aspects of this job to enjoy. Oftentimes reading complex medical records to determine relatedness and/or to create a detailed report for a litigated claim and researching modalities, therapies, and treatments is such a rewarding experience.
PERSONAL INTERESTS: Wife | Mom of 2 | Reading | Cooking | Family & Friends | Camping | Boating | Traveling | Riding | Hiking
FAVORITE QUOTE: Carpe Diem – Horace, Roman Poet
Theresa Chobey, RN, CM
EXPERIENCE: Theresa is an RN Case Manager with an 11-year history in nursing. Theresa’s expertise began at St. Joseph Mercy Hospital and the University of Michigan Medical Center in Ann Arbor. She found a passion for neurosciences, specializing in patients with spinal cord and head injury trauma. In her 27-year history as a Field Case Manager, Theresa has maintained many different roles and responsibilities while working with Automobile and Workers’ Compensation injury claims. She is skilled in acute and long-term adult and pediatric orthopedic, catastrophic, brain, and spinal cord injuries. She also has experience with cost projections, job analysis, home and vehicle modifications/purchases, and short-term disability clients.
In January 2013, Theresa accepted a position with ManageAbility as Case Management Supervisor for the West Side of Michigan. This role expanded to State Manager in February 2014.
SPECIALTY: Theresa’s expertise is in Michigan Automobile and Workers’ Compensation injury claim laws and benefits. As a State Manager, she establishes processes and procedures, and assembles and coordinates services for the development and sustainability of a highly specialized team of Medical Case Managers dedicated to best practice excellence for our customer-based needs.
YEARS IN INDUSTRY: 27
JOB HIGHLIGHTS: Theresa has assembled and maintained a highly competent team of Medical Case Managers throughout the Midwest to meet specialized customer service requests that include Automobile and Workers’ Compensation injury claims, Medical Cost Projections, Market Surveys, Opioid Management, Life Care Planning, and COVID-19 protocol.
She feels privileged to work collaboratively with a unique, diverse, and highly-skilled team of over 30 Medical and Vocational Rehabilitation Case Managers. They are dedicated to helping others involved in case management services and assisting injured persons back to a lifestyle of their fullest potential.
PERSONAL INTERESTS: Wife| Step-mother| Family & Friends | Support Group Volunteer | Traveling | Working out – Running, Weight lifting, Pickleball
FAVORITE QUOTE: “True ambition is the profound desire to live usefully and walk humbly under the grace of God.” Anonymous
EXPERIENCE: Jackie began her career in the insurance industry immediately after graduating from Michigan State University in 2007. She spent four years specializing in market communications before moving to Account Management in 2011. Jackie joined ManageAbility in 2014 and focused on developing and strengthening relationships with customers. In her current role as Sales Manager & Marketing Coordinator, she is continually striving to improve our sales processes and our customers’ experiences. Her abundance of industry knowledge and focus on sales in conjunction with marketing initiatives for our medical bill review and case management services has proven an asset.
SPECIALTY: Jackie specializes in listening and understanding customers’ needs, ideas, and questions and delivering solutions.
YEARS IN INDUSTRY: 14
JOB HIGHLIGHTS: Highlights include continually learning, growing, and improving. “No day is ever the same, and you get to meet some great people along the way!”
PERSONAL INTEREST: Wife | Mother of two daughters | Running | Reading | Skiing | Trying new things | Exploring | Michigan State Spartans fan
FAVORITE QUOTE: “Forever is composed of Nows.” – Emily Dickinson
EXPERIENCE: Amber started her sales career in 2013 and joined ManageAbility in 2017. Amber plays a vital role as a liaison for our customers. She is committed to providing quality service, assistance, and guidance for medical management to insurance carriers, claims administrators, and employers in the auto and workers’ compensation industry.
SPECIALTY: Amber’s specialty is building and maintaining excellent customer relations.
YEARS IN INDUSTRY: 5
JOB HIGHLIGHTS: Highlights include driving peak performance and referral success across the organization.
PERSONAL INTEREST: Friends & Family | Travel | Recreational outdoor activities
FAVORITE QUOTE: “Doubt kills more dreams than failure ever will.” –Suzy Kassem
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