Susan has been a nurse case manager for 17 years. She began working as an Independent Case Manager in 1997, and then joined Manageability in January 2009. She has a strong rehab background, and has worked in medical/surgical, community mental health and an extended care facility. Susan is proud of her many certifications: CCM (certified case manager) CRRN (certified rehabilitation registered nurse) and CBIS (certified brain injury specialist). Her continued passion for nurse case management comes from the autonomy, the opportunity to help others, and to make a difference in people’s lives.